This is a personal review of the Willows, a restaurant at the Seven Clans Casino in Warroad Minnesota. As part of bus tour to the casino in November, I had occasion to visit the Willows restaurant for lunch and dinner. This is the only formal restaurant in the casino. The Willows restaurant is spacious with a nice, even though indirect, view of the Lake of the Woods.
The woman at the cash register who took our order and who appeared to be a supervisor had the worst customer service skills. We had a coupon for our meal so the balance was just $2.00. She said she couldn't take a credit card for less than $5.00. We offered to add a tip to bring that amount over $5.00 which we were able to do previously but she flatly refused saying it is not allowed.
She also refused to take Canadian currency and told us we had to got to the casino to get the money changed. We only had half an hour to catch our bus but she didn't seem to care. Instead she seemed angry and when I told her we were able to add a tip on three other occasions, she said the servers were wrong.
I also observed one night as we were leaving the restaurant that a group of men were waiting to be seated for a long time and it appeared that they were being ignored even though there were servers walking around and the restaurant was not full. They were finally seated after we paid our bill.
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Service
When we visited the restaurant it was mostly empty so service was fast. The servers on three occasions were very friendly. We were lucky to have the same server twice. However, on the day we were leaving we went to the restaurant to get a take out and it was a very unpleasant experience.The woman at the cash register who took our order and who appeared to be a supervisor had the worst customer service skills. We had a coupon for our meal so the balance was just $2.00. She said she couldn't take a credit card for less than $5.00. We offered to add a tip to bring that amount over $5.00 which we were able to do previously but she flatly refused saying it is not allowed.
She also refused to take Canadian currency and told us we had to got to the casino to get the money changed. We only had half an hour to catch our bus but she didn't seem to care. Instead she seemed angry and when I told her we were able to add a tip on three other occasions, she said the servers were wrong.
I also observed one night as we were leaving the restaurant that a group of men were waiting to be seated for a long time and it appeared that they were being ignored even though there were servers walking around and the restaurant was not full. They were finally seated after we paid our bill.
The food
Food at the Willows was good even though variety was lacking. I had the walleye on two occasions and the shrimp on one. The fish was good but the shrimp was lost in all the breading. There was a serious lack of vegetables on the menu. No vegan options and if you are gluten free, no options were available. There was a small salad bar but it was only available for dinner. My partner had a hot beef sandwich, a Reuben sandwich and a chicken breast dinner which he said were all good.
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