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The Seven Clans Casino and Hotel, Warroad MN - A review

Seven Clans Casino Hotel Warroad, Review - image Ashuntae

I visited the Seven Clans Casino in Warroad MN as part of a bus tour the last week in November. It was a 3 night4 day trip billed as the tour company’s Annual Holiday Party. Below is a personal assessment of our casino and hotel experience.

Check in

We got to the Seven Clans Casino  and hotel early so we had to wait for our rooms. No problem as we were all dying to check out the casino and grab a late lunch. Check-in was relatively easy as a special desk was set up in the conference room for the two bus loads of visitors. We were paged when our rooms were ready.

The hotel room

The room was quite large with two well made double beds. The full length windows faced a marshland with a view of the Lake of the Woods. The bathroom was clean, bright, airy and roomy with an ample supply of towels. A keurig coffee maker, fridge and microwave were all valuable amenities to the room. While the room was quite spacious, there was not enough furniture or place for storing clothing and other items. There was one small end table, a few small drawers below the TV cabinet and a tiny table where the coffee maker was. The cleaning staff was excellent.
Seven Clans hotel corridor - image Ashuntae

Amenities

We were quite disappointed that the spa was out of order when we got to the hotel and remained that way until the last night of our stay. It is a 10 person spa with two exercise machines in the room, The spa was enjoyable as when we made use of it on the last night. Great thing about the spa is that it wasn’t crowded and it is open 24 hours - when working that is. Free coffee, tea and drinks were available on the casino floor 24-7 which was much appreciated.

A dry casino and hotel

For those of you who like your beer or wine, it is important to note that this is a “dry casino” No alcohol is sold or consumed on the premises. However, since your bags aren’t searched on arrival, there is no way to tell how strictly this policy is enforced and how much liquor is actually consumed behind closed doors.

The Casino experience

While there is no drinking in the casino, smoking is allowed which can be very uncomfortable for guests who don’t smoke. I had a permanent burning sensation in my nose and throat and had to take frequent trips outside in the cold to get some relief. We got a $20 player credit and those who lost enough money to reach 275 base points in any single day, won an ice fishing rod and reel. Unfortunately I didn’t make it nor was I a big winner or loser. One member of our tour group did win $1,000.  

Player Services

It was an enjoyable, even though not a lucrative playing experience, except for a poor customer service experience in the casino. On our first night in the casino while my partner was playing on the $20.00 credit, he found he could not play at any other machine nor could he leave the one he was at. He spoke to player service who said they couldn’t do anything and were neither helpful or pleasant about it. Seems his credit was somehow stuck in that one machine and it remained active if he left the machine. It was obviously a glitch but the player services refused to do anything to rectify the problem even though they recognized it was a glitch of some sort. He was therefore forced to sit at that machine until the credit was all played out.


Summary


The hotel and casino was far removed from walking distance of the town but the bus did stop at Doug’s supermarket on the way to and from the hotel. We did get a daily $10. credit for meals at either the Cattail or Willows restaurant. Read my reviews on these by following the link. The main floor washroom next to the banquet hall was missing soap for our entire stay. The security personnel at the main doors were always courteous and helpful, opening doors for us and always with a friendly attitude.

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